Privacy Policy

Our Commitment to Privacy

This Privacy Policy explains how Simply Coaching collects, stores, uses, and protects your personal information. Safeguarding your privacy is a priority at Simply Coaching, and we are committed to managing your personal data responsibly and in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information to provide you with high-quality services. For example, we use your contact details to communicate with you, your delivery address to send you products, and your feedback to improve our offerings. We are committed to handling your information securely and respectfully.

Acceptance of Privacy Policy

By accessing our Sites—including our website (www.SimplyCoaching.net), course platforms, mobile apps, third-party applications, or social media platforms—sending us information (e.g., via email or enquiry forms), or purchasing our products and services, you agree to this Privacy Policy. Once accepted, the terms in this Privacy Policy apply to all personal information that we hold or collect in the future.

We regularly review our practices to ensure compliance with applicable privacy laws and to uphold the highest standards of data protection.

Collecting and Using Your Information

We are committed to collecting and using your personal information responsibly and transparently. While providing your personal information is optional, certain services may not be available if you choose not to share it. For example, we need your contact details to organise appointments or your delivery address to send products.

Types of Information We Collect:

Contact Information: Name, age, email address, date of birth, address, phone number.
Social Information: Gender, social media details, associated accounts (e.g., Google), preferences, opinions, and images you share with us.
Device Information: Device type, IP address, browser type, operating system, and network details.
Actions: Interaction data, browser session and geo-location details, search queries, browsing behaviour, search history, and enquiries.
Financial Information: Purchase history, payment methods (via third-party processors), products purchased, and bank account details.
Content: Communications you send us, stored documents, and shared media.
Location Information: Delivery addresses.

Collecting Information from Third Parties

We may receive personal information about you from trusted third parties, such as payment processors or service providers. We take steps to ensure that these third parties comply with privacy regulations and maintain appropriate safeguards to protect your data.

If you provide us with personal information about someone else, you warrant that you have obtained their consent to share it with us.

How We Manage Sensitive Information

Sensitive information, such as health or biometric data, requires additional protection under the Australian Privacy Principles. While we do not intentionally collect sensitive information, if the need arises, we adhere to the following principles:

Explicit Consent and Purpose Limitation: We collect sensitive information only with clear, affirmative consent for specific, legitimate purposes.
Data Minimisation and Accuracy: We collect only what is necessary, ensure it is accurate, and update any inaccuracies promptly.
Security and Confidentiality: Strong safeguards, such as encryption.
Retention and Accountability: Sensitive data is retained only as long as necessary, securely deleted when no longer needed, and managed in compliance with legal requirements.

Storing and Securing Your Information

We implement robust security measures, including physical, electronic, and administrative safeguards, to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While no system can guarantee absolute security, we are committed to responding promptly and transparently to any security incidents, as required by applicable laws.

Your information is retained only for as long as necessary to provide our services, fulfil legal obligations, or meet business purposes. When no longer needed, we securely delete or de-identify your data.

Sharing Your Information with Third Parties

We do not sell, trade, or deal in Personal Data or any information about our website users, and we will never do so.

Your personal information is shared with third-party suppliers only under the following circumstances:

When required by law or regulation.
To fulfil goods or services you have purchased.
For payment processing.
To protect our intellectual property, trademarks, or other legal rights.

We share your information only with service providers that adhere to our privacy standards and comply with applicable laws. These providers are contractually prohibited from using your data for purposes beyond those for which it was shared.

If your information needs to be transferred internationally, we ensure compliance with relevant legal frameworks and safeguard your data appropriately.

Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children without appropriate consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Significant updates will be communicated via our website or other appropriate channels. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

Complaints and Questions

We welcome your questions, concerns, or feedback about how we use your personal information or explain our data management practices.

Please ensure that the information you provide to us is accurate and up to date. If you believe any information we hold about you is incomplete, irrelevant, or incorrect, contact us, and we'll promptly address it.

For more information on Australian privacy law, visit [www.oaic.gov.au](https://www.oaic.gov.au) or contact the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au.

PRIVACY POLICY

Our Commitment to Privacy

Acceptance of Privacy Policy

We regularly review our practices to ensure compliance with applicable privacy laws and to uphold the highest standards of data protection.

Collecting and Using Your Information

Types of Information We Collect:

Contact Information: Name, age, email address, date of birth, address, phone number.

Social Information: Gender, social media details, associated accounts (e.g., Google), preferences, opinions, and images you share with us.

Device Information: Device type, IP address, browser type, operating system, and network details.

Actions: Interaction data, browser session and geo-location details, search queries, browsing behaviour, search history, and enquiries.

Financial Information: Purchase history, payment methods (via third-party processors), products purchased, and bank account details.

Content: Communications you send us, stored documents, and shared media.

Location Information: Delivery addresses.

Collecting Information from Third Parties

We may receive personal information about you from trusted third parties, such as payment processors or service providers. We take steps to ensure that these third parties comply with privacy regulations and maintain appropriate safeguards to protect your data.

If you provide us with personal information about someone else, you warrant that you have obtained their consent to share it with us.

How We Manage Sensitive Information

Sensitive information, such as health or biometric data, requires additional protection under the Australian Privacy Principles. While we do not intentionally collect sensitive information, if the need arises, we adhere to the following principles:

Explicit Consent and Purpose Limitation: We collect sensitive information only with clear, affirmative consent for specific, legitimate purposes.

Data Minimisation and Accuracy: We collect only what is necessary, ensure it is accurate, and update any inaccuracies promptly.

Security and Confidentiality: Strong safeguards, such as encryption.

Retention and Accountability: Sensitive data is retained only as long as necessary, securely deleted when no longer needed, and managed in compliance with legal requirements.

Storing and Securing Your Information

Your information is retained only for as long as necessary to provide our services, fulfil legal obligations, or meet business purposes. When no longer needed, we securely delete or de-identify your data.

Sharing Your Information with Third Parties

We do not sell, trade, or deal in Personal Data or any information about our website users, and we will never do so.

Your personal information is shared with third-party suppliers only under the following circumstances:

When required by law or regulation.

To fulfil goods or services you have purchased.

For payment processing.

To protect our intellectual property, trademarks, or other legal rights.

We share your information only with service providers that adhere to our privacy standards and comply with applicable laws. These providers are contractually prohibited from using your data for purposes beyond those for which it was shared.

If your information needs to be transferred internationally, we ensure compliance with relevant legal frameworks and safeguard your data appropriately.

Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children without appropriate consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

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Updates to This Policy

Complaints and Questions

We welcome your questions, concerns, or feedback about how we use your personal information or explain our data management practices.

Please ensure that the information you provide to us is accurate and up to date. If you believe any information we hold about you is incomplete, irrelevant, or incorrect, contact us, and we'll promptly address it.

For more information on Australian privacy law, visit [www.oaic.gov.au](https://www.oaic.gov.au) or contact the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au.